Before you visit
Create a user and your first case
Tell us what is wrong before you bring in the device. We will create the user and case together after a quick SMS verification.
- Tell us about the deviceThe assistant asks one short question at a time.
- Confirm your phoneWe send a simple code by SMS.
- Bring in the deviceYou receive a case number to give us when you arrive.
Start with the assistant
You can write in your own words. It is completely fine to answer “I don’t know”.
Starting the assistant…
Create the case using a form
The assistant is not required. Fill in the same details here.
You chose the regular form. Details already provided are filled in where possible.
The online service is unavailable right now
Please call us and we will help you create the case.
Call 400 33 003